Yes, exactly – finally someone who listened and understood. It was not about simply designing a medical device. He asked us to come back in a week and he would let us know if what we wanted could even be accomplished. A week later he explained how it could be accomplished and provided data as to why and how.
This firm did not actually design medical devices. Working with a design firm who had never done medical devices offered its own challenges, but their understanding of the physics issues with which we were faced and their approach to resolving was critical to overcoming the primary key obstacles.
Because of the way that firm listened and worked, we built a strong and trusting relationship quickly. That firm had done a great deal of collaboration with a particular mechanical and process engineering firm as well as another firm in Taiwan, who did industrial design and rapid prototyping. We met with all of them and determined that we had found the right resources in order to advance immediately.